Couponmom.com and the Search for Coupons

October 8, 2008

With the current level of economic uncertainty, more consumers are turning to the web for grocery coupons, food coupons, free coupons and printable coupons particularly from grocery stores like Kroger, Safeway and of course Walmart.

While looking for different coupon information resources, I stumbled across the CouponMom.com web site.

Couponmom.com provides grocery deals by state, printable grocery coupons, free printable coupons, free grocery coupons, restaurant coupons and online coupon codes among a host of other coupon related information.

While seeking further insight into consumers search for coupons online, I noticed a pattern in coupon search data I thought was interesting – Saturdays are the day when search queries peak for coupons week in and week out.

30 Day Coupon Search Pattern

30 Day Coupon Search Pattern

In the above example, September 13, September 20, September 27 and October 4 were the days where search for coupons was the greatest – all Saturdays.

The following pattern holds true over a 90 day time period as well.

90 Day Coupon Search Pattern

90 Day Coupon Search Pattern

If your business is in the business of coupons, Saturday is coupon day – week after week.

Top 6 Market Research Firms

October 7, 2008

From the Wall Street Journal – Market researcher Taylor Nelson Sofres agreed Monday to be acquired by WPP Group for £1.1 billion ($1.95 billion).

With this acquisition WPP becomes the world’s largest marketing company overtaking Omnicom Group.

According to the WSJ: “Many research products, such as television ratings and retail market-share data, typically continue selling well even when advertising demand slackens.”

Now the top six market research firms worldwide and their revenues, in billions are:

Top 6 Market Research Firms

Top 6 Market Research Firms

Nielsen $4.7

Kantar (WPP) / Taylor Nelson Sofres $4.0

IMS $2.2

GfK $1.6

Ipsos $1.3

Synovate $0.9

One Google Search, Two YouTube Video Results

October 6, 2008

Google continues to experiment with universal search – displaying two videos side by side when queries have more than one relevant video result.

A search for “geotargeting adwords” produces the following search result:

Geotargeting Adwords Two Video Results

Geotargeting Adwords Two Video Results

Has Google determined this particular spelling of “geotargeting adwords” – as two words – warrants displaying two video results for any particular reason?

It appears so.

By placing the two video results horizontally, Google has also increased the total number of search results displayed for this particular search from ten results to eleven.

Yet, a search for “geo targeting adwords” – as three separate words – still continues to produce a single video link within Google’s universal search result – albeit much further down the page.

Any idea why the two word query generates two video results while the three word query gets just one?

Google Search Results One Video

Google Search Results One Video

Pay Per Click Friction

October 4, 2008

There are many tactics search engine advertisers can use by design to either induce searchers to click or not click on their ads until after the ad viewer has self qualified their interest in the advertisers’ message.

Placing an offer’s price in the ad is one tactic often discussed.

Placing a lower price than other visible or known offers can reduce pay per click ad friction with its audience and tends to increase an ads click through rate. However, placing low prices in a pay per click ad doesn’t necessarily translate into more qualified searchers or buyers nor will it translate into high transaction volume.

Another tactic not mentioned as often is placing high price points in the pay per click ad which increases click friction. High price points within pay per click ads purportedly dissuades dis-interested and the budget conscious from clicking through to view the advertiser’s offer.

Today, I came across the most extraordinary example of an advertiser’s use of premium pricing to qualify search traffic I ever recall ever seeing.

Pay Per Click Friction

Pay Per Click Friction

Theoretically, in this example placing their minimum annual fee requirements of $150,000 in the ad would create click friction and cause searchers unwilling to spend $150,000 a year to pass the ad over – thus sparing the advertiser unwanted clicks and costs from disinterested searchers.

However, by placing such a high barrier into their ad this particular advertiser will more than likely experience extremely low click through rates which in turn will create the ultimate form of pay per click advertising friction for instead – the advertiser… lower click through rates, lower ad quality score and ultimately an ad that requires higher bids just to be shown at all.

Will the above example prove to be a successful marketing strategy for the advertiser or will their ad’s premium pricing cause fewer clicks and lower click through rates – ultimately bringing their pay per click advertising campaign to a screeching halt?

Search Advertising Geo Targeting Options

October 3, 2008

If targeting local and mobile search advertising is the future growth drivers for search advertising providers, then Google and its Adwords geo-targeting features are in the driver’s seat when compared to its three closest search advertising rivals Yahoo, Microsoft and Ask.com.

Below I outline each providers’ offerings not according to their search advertising market share but instead according to their level of geotargeted advertising product development.

Google’s advertising product and its geo-targeting capabilities have one distinct yet obvious feature the other’s lack:

An actual map for geo-targeting the location of your ads and where they will be shown!

Google Search Advertising Country Geotargeting

Google Search Advertising Country Geotargeting

With Google Adwords, advertisers can target their ads one country at a time through Google’s Country Geotargeting tab, or choose to bundle their ads for display in multiple countries at once with Adwords Bundle Geotargeting feature.

Google Search Advertising Bundle Geotargeting

Google Search Advertising Bundle Geotargeting

Google Search Advertising Bundle Geotargeting

Google Search Advertising Metro Geotargeting

Google Search Advertising Metro Geotargeting

Google Adwords advertisers who advertise in specific markets nationally or regionally can target their ads by metropolitan area or by city.

Although not referenced, Google’s metropolitan area targeting looks slightly similar to the Designated Market Area system developed by Nielsen Media Research which incorporates Nielsen’s broadcast media markets and distribution scheme.

For its City geotargeting option, Google surrounds the target city with a square.

Google Search Advertising Custom Geotargeting

Google Search Advertising Custom Geotargeting

Google custom geotargeting by far provides the highest level of geotargeting available from any search advertising provider.

Custom geotargeting lets advertisers create their own custom advertising distribution area within any market.

Google search advertisers can simply point and click three or more points on their advertising map and Google does the rest for them – creating a custom advertising distribution area through latitude and longitude coordinates.

How do the other search advertising providers’ geo-targeting features stack up compared with Google’s?

Yahoo and Ask both offer advertising geo-targeting options but both to a lesser degree.

Yahoo Search Advertising Geotargeting

Yahoo Search Advertising Geotargeting

Yahoo offers geotargeting to it advertisers by account market area and specific regions. Account market area is established by the advertising account holder when the open their account. Both account market area and specific region areas are organized by country, state, province or territory.

The Yahoo specific region feature geotargets its advertising through the Designated Market Areas system licensed from Nielsen Media Research.

Yahoo Search Advertising Geotargeting Mapview

Yahoo Search Advertising Geotargeting Mapview

Where is the Yahoo Search Advertising Geotargeting Map?

Yahoo offers a Map View tab of specific regions geotargeted by its advertisers yet I haven’t ever been able to view an actual Yahoo map showing where my advertising has been geo-targeted and placed.

I can’t imagine why Yahoo search marketing would place a “Map View” tab in their Campaign settings geo-targeting page yet not actually provide a map view.

Ask Search Advertising Geotargeting

Ask Search Advertising Geotargeting

Ask provides its advertisers with Location targeting which is also based on Nielsen’s Designated Market Area system.

Ask doesn’t provide a map showing advertisers locations of their geo-targeted advertising.

However, and to its credit – Ask does provide a geotargeting feature direct marketers like myself would like to see from other search advertising providers like Google Adwords – Postal Code targeting.

Postal Code Targeting or Zip Code targeting here in the US would allow direct marketers and brands alike another level of advertising targeting, delivery and thus control.
At this point you may be wondering why I chose to cover Microsoft’s adCenter search advertising geotargeting product last even though it has a larger share of the search market than Ask.

Why have I listed Microsoft’s advertising geotargeting product development last?

Because Microsoft’s search advertising product does not offer its advertisers geotargeting options let alone any other kind of geographic ad targeting.

Microsoft Search Advertising Geotargeting

Microsoft Search Advertising Geotargeting

Will Microsoft ever offer advertising geo-targeting features to its advertisers?

If not, why?

Google Adwords Presentation: Jon M. Huntsman School of Business

October 2, 2008

I am giving a presentation on Google Adwords Oct 08-09, 2008 in Logan, Utah at Utah State University’s 18th Annual Customer Service & Marketing Seminar.

Customer Service Marketing Seminar

Customer Service Marketing Seminar

Utah State University’s Customer Service and Marketing Seminar is organized and produced by the University’s Partners in Business program at the Jon M. Huntsman School of Business.

I would like to thank Cameron Oliver for extending me an invitation to speak at his group’s event.

Partners In Business

Partners In Business

I accepted Cameron’s invitation to speak about Google Adwords in the Utah market for several reasons.

The determining factor which ultimately lead to my decision to agree to speak to a Utah audience about Google Adwords was of course – data from Google itself.

According to Google’s Search Volume Index, information about Google Adwords is sought by more searchers from Utah than from any US state other than Google’s home state of California.

Google Adwords Regional Interest

Google Adwords Regional Interest

As you can see, California scores a 100 in Google’s Search Volume Index for Google Adwords followed closely by Utah’s 93.

Google’s Search Volume Index tool also confirms search interest in the Google brand is highest in Mountain View, CA where Google has its headquarters.

Google Adwords California Search

Google Adwords California Search

Google’s Search Volume Index is an excellent tool for visualizing whether any market demand exists in any particular region of the world for products and services – or not.

Google data says people in Utah are interested in Google Adwords – so Utah – here I come!

I will be speaking twice at the Customer Service and Marketing Seminar on October 8th first at 9:45 and then again @ 2:30.

Customer Service Marketing Seminar Schedule

Customer Service Marketing Seminar Schedule

The title of my 50 minute presentation is: Google Your Business and Marketing!

Below is an overview of my presentation and the topics I plan to cover.

Overview:

Harness the power of Google to grow your business!

An increasing number of buyers are first turning to Google to research products and services before they purchase.

Make sure your business comes up in Google when searchers are deciding where and who they should buy from.

This presentation will show both small and medium size businesses how they can implement Google-specific search engine marketing and optimization techniques to get more buyers, larger sales more often.

Learn how to:

Target your prospects online instead of off-line for measurable results.

Transform your business into a modern marketing machine.

Speak with your customers in their language, the language they understand and prefer.

Tap Google Adwords to reach your prospects when and where they want to be reached.

Acquire new business more rapidly and efficiently through marketing on Google.

Reduce your customer acquisition and retention cost.

I am looking forward to speaking about Google Adwords and presenting “Google Your Business and Marketing” at Utah State University’s 18th Annual Customer Service & Marketing Seminar.

Record Blog Search Traffic

October 1, 2008

This blog: Search Marketing Communications had its single highest monthly traffic during September 2008 with 22,897 views.

Previously, this WordPress blog’s highest trafficked month was April 2008 with 8,307 views.

14,950 more views occurred during September 2008 nearly triple the prior traffic record.

By the end of September 2008, cohn.wordpress.com had been viewed 74,927 times since its inception in September 2006.

In its first month’s existence this blog had 1,593 total views.

September 2008 traffic was 14 times greater than September 2006 traffic.

Since few if any people subscribe to this blog, the vast majority (an estimated 99% or greater) found this blog through some type of search query, hence this blog’s title:

Search Marketing Communications

Record Search Traffic 22897 Views

Record Search Traffic 22897 Views

Record Single Month Blog Search Traffic: 22,897 Views

September 2008 Total Blog Traffic

September 2008 Total Blog Traffic

Total Search Traffic September 2008

Ziggs.com: Who’s Googling Who?

September 30, 2008

In case you can’t get the Ziggs.com website to load, here is a screen shot of their home page:

Ziggs.com

Ziggs.com

Their server must not have been ready for prime time, because the “Service Unavailable” message continues appears.

Keep trying. Better luck next time.

Apple Concierge Down

September 30, 2008

So much for trying to book an in store appointment online through Apple’s website.

Apple Concierge Down

Apple Concierge Down

I have been trying to schedule a time to take my MacBook Pro in to get its battery replaced for twenty minutes.

This is my second Mac laptop to need a replacement battery.

Apparently, when Apple bench tests their Mac laptops they don’t run them everyday all day for several months.

If they did, they too would learn their laptop batteries begin to warp and eventually “outgrow” their slot under the laptop rendering the laptop a desktop because it then requires an AC power connection to function.

I guess I should take a picture of it and post it here which I will have to do later because…

Apple’s technical support guy just hung up on me after he confirmed “Apple’s online concierge” wasn’t working on his end either.

I wasn’t willing to dial the local store directly because every time I have called the local Apple Store I have gotten an endless voice messaging tree which never resulted in a human connection.

To their credit, Apple’s technical representative offered me a special telephone number to reach my local Apple Store and a person who could help me schedule an appointment.

However, when I asked why Apple didn’t just publish the telephone number that reached store personnel on their website instead of my having to call to get the special telephone number – he hung up.

Update: 12:59 PM same day:

Apple’s Concierge site came back up after my call to tech support.

I booked an appointment online to get tech help from the local Genius Bar at 12:00.

I arrived at the store and checked in.

My name was called. I then met with the tech help and explained my battery problem.

The Apple tech helper said they had a few problems with some MacBook Pro batteries. He then said a replacement battery would be provided at no cost.

He installed the battery, I signed a work order and then packed up my Mac.

I was in and out of the Apple store in about fifteen minutes.

I don’t know what PC owners have to go through to get their machines repaired but I am sure its not half as quick or painless as getting an Apple computer repaired.

I’m still glad I am not a PC owner.

WordPress.com Search Results

September 29, 2008

A search today for “Bailout Bill Text” produces a list of WordPress blogs which have purportedly written about the US government bailout of the mortgage industry.

Search

Search

Instead, the top four search results WordPress provides searchers who have clicked through to its site are from the same splog.

Splogs About

Splogs About

Clicking through to any of the results produces stolen content the splog has scraped into their post combined with an embedded and totally unrelated video.

Splog

Splog

I realize it may be difficult for WordPress to stop the proliferation of splogs and their ilk.

However, can’t WordPress at least identify and then filter Splogs from displaying their scraped content within their own search results?

Not doing so does both its publishers and the search audience a disservice.

Here is a copy of the Bailout Bill Text.