Posts Tagged ‘Replacement Battery’

Apple Concierge Down

September 30, 2008

So much for trying to book an in store appointment online through Apple’s website.

Apple Concierge Down

Apple Concierge Down

I have been trying to schedule a time to take my MacBook Pro in to get its battery replaced for twenty minutes.

This is my second Mac laptop to need a replacement battery.

Apparently, when Apple bench tests their Mac laptops they don’t run them everyday all day for several months.

If they did, they too would learn their laptop batteries begin to warp and eventually “outgrow” their slot under the laptop rendering the laptop a desktop because it then requires an AC power connection to function.

I guess I should take a picture of it and post it here which I will have to do later because…

Apple’s technical support guy just hung up on me after he confirmed “Apple’s online concierge” wasn’t working on his end either.

I wasn’t willing to dial the local store directly because every time I have called the local Apple Store I have gotten an endless voice messaging tree which never resulted in a human connection.

To their credit, Apple’s technical representative offered me a special telephone number to reach my local Apple Store and a person who could help me schedule an appointment.

However, when I asked why Apple didn’t just publish the telephone number that reached store personnel on their website instead of my having to call to get the special telephone number – he hung up.

Update: 12:59 PM same day:

Apple’s Concierge site came back up after my call to tech support.

I booked an appointment online to get tech help from the local Genius Bar at 12:00.

I arrived at the store and checked in.

My name was called. I then met with the tech help and explained my battery problem.

The Apple tech helper said they had a few problems with some MacBook Pro batteries. He then said a replacement battery would be provided at no cost.

He installed the battery, I signed a work order and then packed up my Mac.

I was in and out of the Apple store in about fifteen minutes.

I don’t know what PC owners have to go through to get their machines repaired but I am sure its not half as quick or painless as getting an Apple computer repaired.

I’m still glad I am not a PC owner.