Posts Tagged ‘Google Webinars’

Business Management Reduced to Three Steps

May 23, 2009

In this Google webinar, Avinash Kaushik gives marketers a list of five things they can do to improve their business results.

The theme of Kaushik’s presentation “Aggregation of Marginal Gains: Little Changes, Large Results” stemmed from John Carlzon’s quote: “You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.”

In his Google webinar, Kaushik also brilliantly condensed the essence of business management into three simple steps:

1. Increase revenue

2. Decrease costs

3. Improve customer satisfaction and loyalty.