Archive for the ‘XM Radio’ Category

Want to Cancel an XM Radio? Good Luck!

August 28, 2008

I bought a new car and sold my 1994 Mercedes Benz S420 after using a combination of Craigslist, AutoTrader.com and YouTube to advertise my old car for sale.

I had installed an aftermarket XM Radio in my S420 a number of years ago and upon selling the car needed to deactivate that particular XM Radio signal.

Listening to XM Radio on my laptop, I am accustomed to navigating the XM Radio website to select channels and manage my account.

Not having ever deactivated one of their radios, I went to their website’s Frequently Asked Questions section where I was unable to locate any mention of how to turn off an XM radio signal or cancel an XM account.

XM Radio Frequently Asked Questions

XM Radio Frequently Asked Questions

I then drilled down into my account’s “Listener Care” section where I thought surely I could deactivate my car’s XM radio unit. After much searching, I concluded XM Radio does not allow its customers to deactivate their radios online.

XM Radio Listener Care

XM Radio Listener Care

XM Radio cares so much about me and my business they won’t let me deactivate a radio without my first having to call and speak to them about it!

The thought nearly moved me to tears – just not tears of joy…

After realizing they weren’t going to let me go without a fight, I then had the pleasure of speaking with a XM Customer Care representative half way around the world in India.

As their website had directed me, I called XM Radio @ 1-800-XM-RADIO (1-800-967-2346) between the following hours:

Mon-Sat: 8 AM – 11 PM ET
Sun: 8 AM – 8 PM ET

My ‘Listener Care” representative notified me he personally wouldn’t be able to help me deactivate my radio but would forward my call to the appropriate department where they could.

I was then placed on hold for about 15 minutes.

I hung up and dialed back where I told the next person who answered I had been on hold for 15 minutes and had all the “Listener Care” I could handle today.

The conversation then moved to the point where I explained how I wanted to deactivate a radio – not close my account. He then addressed my previous comment by saying the cancellation department can have extended queue times and that he could not guarantee I wouldn’t have to hold for a prolonged period of time again and that it would probably be better for me to call back on the weekend!

XM Listener Care Phone Number

XM Listener Care Phone Number

I then asked him: “Can I not cancel an XM radio subscription online?” He said, no.

At this point I told him if he wasn’t able to help me cancel my radio signal right then that I would instead cancel my entire XM Radio account. I also mentioned I would now be writing about my XM Radio experience.

At this point it was obvious our call became “monitored” and I was magically wisked to the cancellation department in under one minute.

I was finally able to cancel the XM Radio in my now ex-S420 Mercedes Benz but not before having to go through 20 more questions about why I was canceling followed by a couple attempts to get me to put XM in my new car even though it came from the factory installed with Sirius.

If you are needing to cancel your XM Radio subscription – Good Luck – you will probably need it.

Still an XM Radio Fan

May 22, 2007

My XM Radio appears to be working correctly again.

You don’t realize what you have until its gone.

I received this email a short time ago:

XM Radio Service

Google Hot Trends

May 22, 2007

When I began writing about XM Radio advertising yesterday, I had no idea I would stumble onto a new method for reaching and tapping a search audience in near real time.

My blog post made it onto the Google Hot Trends page right below their graph.

I don’t yet know how to mark up my screen shots…

Google Hot Trends

XM Satellite Radio Outage

May 22, 2007

Update on the XM Satellite Radio Outage:

Xm Satellite Radio Outage

XM Radio Problems

May 22, 2007

After my post yesterday about XM Radio broadcasting from 22 million miles away, it appears their satellites are no longer reaching planet Earth from their location between the Moon and Venus.

Today I received the following “service degradation” notice.

I don’t recall receiving a service degradation notice before.

XM Service Degradation Notice

XM Radio Really Out of This World

May 21, 2007

Recently I have heard promotional spots on XM Radio describing their services as originating from satellites located 22 million miles away in space.

Wow!

XM Radio has done what no other broadcaster has yet done. They have placed their satellites beyond the Moon and just shy of the planet Venus!

Not only has XM Radio introduced North America to the subscription radio market, they also have gained first mover advantage in the race to sign up radio subscribers on the moon and Venus!

Didn’t the XM Radio marketing team intend to say the XM Radio broadcast signal originated from satellites located in a Geostationary Orbit 22,000 miles from earth along with the rest of the telecommunications industry’s satellites?

Or did they embellish the facts to try to impress their audience?

I don’t know.

In either case, I now question the authenticity of their marketing communications whereas before I heard their satellite claims – I did not.


Follow

Get every new post delivered to your Inbox.

Join 2,425 other followers